Shipping policy

Order Processing

Order processing takes 2 to 4 days after payment is confirmed. This is the time needed to prepare your order before it ships.

Delivery

After shipment, delivery is estimated to take 7 to 12 days. Delivery times may vary depending on the destination, carrier, customs, holidays, or circumstances beyond our control. The estimated total time from order placement is therefore 9 to 16 days, excluding exceptional delays.

If we are unable to ship your order within the stated timeframe, we will notify you and give you the option to agree to the delay or cancel your order for a full refund.

Shipping costs and options will be shown at checkout. After your order ships, we may send a confirmation email and, when provided by the carrier, a tracking number.

You are responsible for providing a correct and complete shipping address. If an order is returned because the address was incorrect or incomplete, contact us so we can review the available options.

For help with an order, email suporte.northalpine@gmail.com