Privacy policy

Last updated: October 14, 2026

North Alpine operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). North Alpine is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or complete another transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been deidentified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from that information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including the items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your previous transactions.
  • Communications with us, including information you provide when contacting us, such as when you submit a customer support inquiry.
  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information, including information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technology and when they collect or process personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Providing, Personalizing, and Improving the Services. We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and items of interest, send account-related notifications, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable product reviews, and provide a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you online advertisements for products or services on the Services or other websites. These advertisements may be based on items you previously purchased or added to your cart and other activities on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or address potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and safeguard our Services. If you use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other login details with anyone else.
  • Communicating with You. We use your personal information to provide customer support, respond to your communications, deliver effective services, and maintain our business relationship with you.
  • Legal Purposes. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies; investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings; and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

  • Sharing information with Shopify, vendors, and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
  • Sharing information with business and marketing partners to provide marketing and advertising services. For example, we use Shopify to offer personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information according to their own privacy notices. Depending on where you live, you may have the right to direct us not to share your information for targeted advertising and marketing based on your online activity across different merchants and websites. You can exercise your opt-out rights here.
  • Disclosing information when you direct us, request it, or otherwise consent, such as when we ship products to you or when you use social media widgets or login integrations.
  • Sharing information with our affiliates or other members of our corporate group.
  • Disclosing information in connection with a business transaction, such as a merger or bankruptcy; to comply with applicable legal obligations, including responding to subpoenas, search warrants, and similar requests; to enforce applicable terms of service or policies; or to protect or defend the Services, our rights, and the rights of our users or others.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them.

Information you submit through the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your country of residence, for the purpose of providing and improving the Services.

To help protect, grow, and improve our business, we also use certain enhanced Shopify features that incorporate data and information from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify.

In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights concerning the use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and the rights available to you, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of those websites, including the accuracy, completeness, or reliability of information found on them.

Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services or those platforms, without limitations on its use by us or third parties.

Our inclusion of these links does not, by itself, imply any endorsement of the platforms’ content or their owners or operators, except as disclosed through the Services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may also be unsecured while in transit. We recommend that you do not use unsecured channels to communicate confidential or sensitive information.

How long we retain your personal information depends on several factors, such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights concerning your personal information. These rights are not absolute, may apply only in certain circumstances, and, in some cases, we may decline your request as permitted by law.

  • Right to Access or Know. You may have the right to request access to personal information we hold about you.
  • Right to Delete. You may have the right to request that we delete personal information we hold about you.
  • Right to Correct. You may have the right to request that we correct personal information we hold about you.
  • Right to Data Portability. You may have the right to receive a copy of personal information we hold about you and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
  • Right to Opt Out of Sale, Sharing, or Targeted Advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information or the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws. You can exercise your opt-out rights here. If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat this as a request to opt out for the device and browser used to visit the website. If we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. To learn more about Global Privacy Control, visit globalprivacycontrol.org. Other than Global Privacy Control, we do not recognize other “Do Not Track” signals sent by your browser or device.
  • Managing Communication Preferences. We may send you promotional emails, and you can opt out at any time by using the unsubscribe option included in those emails. If you opt out, we may still send you nonpromotional emails, such as messages about your account or orders.

You may exercise these rights where indicated in the Services or by contacting us using the details below.

To learn more about how Shopify uses your personal information and the rights available to you, including rights relating to data processed by Shopify, visit the Shopify Privacy Portal.

We will not discriminate against you for exercising any of these rights.

We may need to verify your identity before processing your request, as permitted or required by applicable law. Where applicable law allows, you may designate an authorized agent to submit requests on your behalf. Before accepting such a request, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us.

We will respond to your request within the time required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below.

Depending on where you live, you may have the right to appeal our decision by contacting us using those details or to submit a complaint to your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, as applicable, unless the information is transferred to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, you can email us at suporte.northalpine@gmail.com or contact us at:

Rua Antero de Quental, Oeiras, 2780-085 Lisboa, Portugal.