Refund policy

North-alpine accepts return requests within 7 days of delivery, unless the consumer protection laws that apply to your purchase provide a longer period.

To request a return, contact us at suporte.northalpine@gmail.com. Include your order number, the item you want to return, and the reason for the return. Please wait for return instructions before sending the item.

Unless we state otherwise in writing, returned items must be unused, in the same condition in which they were received, and in their original packaging where applicable.

The customer is responsible for return shipping costs, except when an item is defective, damaged, or incorrect. In those cases, contact us with your order number and photos of the issue.

After we receive and inspect the item, we will let you know whether your refund is approved. If approved, the refund will be issued to your original payment method. The time it takes for the refund to appear may depend on your bank or payment provider.

This policy does not limit any mandatory consumer rights. If applicable law provides a longer return period or cancellation right, that right will apply.